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DAMOSTA Rules

Version: 1.0 (closed testing) Effective date: 28 April 2026 Last updated: 28 April 2026 Operator: DAMOSTA (the platform is in private development; the Operator’s full legal entity and registration details will be specified in an updated version before the public launch date of the Platform)

Document status. This version is issued for closed testing. Access to the Platform is restricted to a list of permitted users. This version may be supplemented or refined before the public launch date of the Platform.

Preamble

These Platform Rules (hereinafter — the “Rules”) describe what conduct is permitted on the DAMOSTA platform and what is not. The Rules apply to all Users and form an integral part of the Terms of Use.

If any action is not expressly described in the Rules, this does not mean that it is permitted: the Rules set out principles and examples, not an exhaustive list. Whether an action breaches the Rules is decided by the Operator taking into account the substance and purpose of the Rules, applicable law, and the principles of good faith and reasonableness.

By using the Platform, you confirm that you have read and agreed to comply with these Rules.

1. Basic Principles

When using the Platform, you undertake to:

Act honestly. Do not mislead other Users, do not impersonate another person, do not conceal material information about goods and services.
Act lawfully. Comply with applicable law, including laws on commerce, consumer protection, taxation, advertising, data protection, intellectual property, and sanctions.
Respect others. Do not insult, discriminate, harass, threaten, or incite hatred.
Do not harm the Platform. Do not use the Platform in ways that disrupt its operation, data integrity, or the security of other Users.

2. Who May Use the Platform

2.1. Age

Creating an Account is permitted only for individuals who have reached the age of 18. The creation of an Account by a minor — even on their behalf by parents or other representatives — is prohibited.

2.2. Legal Capacity

By creating an Account, you confirm that you have full civil legal capacity.

2.3. Sanctions Compliance

Creating an Account and using the Platform is prohibited for persons:

listed on sanctions lists of the UN, EU, USA, the United Kingdom, Ukraine, and other applicable jurisdictions;
using the Platform in the interests of sanctioned persons;
previously blocked on the Platform for material violations, without express restoration of access by the Operator.

2.4. Territorial Restriction Regarding the Russian Federation and the Republic of Belarus

Regardless of the presence or absence of personal sanctions status, use of the Platform is prohibited:

from the territory of the Russian Federation;
from the territory of the Republic of Belarus;
from territories of Ukraine and other states temporarily occupied by the Russian Federation.

The placement of Businesses is prohibited if they are:

conducting activity in the territory of the Russian Federation or the Republic of Belarus;
targeting customers in those territories;
used in the interests of persons, companies, operations, goods, or services connected with those territories.

Nature of the restriction. This restriction is territorial, not personal. It applies to the use of the Platform from the specified territories and in connection with activity in them, and is not a restriction based on citizenship, nationality, language, or ethnic origin. A person of any origin who resides and conducts activity outside the specified territories may use the Platform on general terms.

2.5. One Person — One Account

Each User has the right to create one Account, linked to their Telegram account. Creating multiple Accounts by a single individual is prohibited.

Within a single Account, an Owner has the right to create multiple Businesses in accordance with the terms of their tariff plan. On the free tariff, no more than one Business in each of the canonical directions of the Platform may be created; the total number of Businesses in an Account on the free tariff does not exceed the number of canonical directions. Paid tariffs may provide for a greater number of Businesses.

In particular, the following are prohibited:

creating additional Accounts to circumvent restrictions of the tariff plan;
creating additional Accounts to circumvent a block;
using virtual phone numbers, temporary SIM cards, and similar means to mass-create Telegram accounts for the purpose of registration on the Platform;
transferring an Account to another person, selling an Account, leasing an Account.

If a violation is detected, the Operator has the right to block all related Accounts without refund of paid funds.

3. Prohibited Content

The placement on the Platform of the following categories of Content is strictly prohibited.

3.1. Unlawful Content

materials directly prohibited by applicable law of any of the countries in which the Platform is available;
materials violating sanctions regimes or export controls;
materials related to terrorism financing, extremism, human trafficking, slavery, forced labour.

3.2. Sexual and Erotic Content

pornography in any form (photos, videos, texts, illustrations);
erotic goods and services;
escort services, prostitution, procuring or facilitation of prostitution in any form;
sexualised images, including overtly erotic Content;
any materials depicting sexual intercourse or sexual intimacy.

Categorical prohibition: materials of a sexual nature involving minors in any form (including those generated by artificial intelligence systems, drawings, animation). The Operator immediately reports such cases to law enforcement authorities and preserves all evidence.

3.3. Prohibited Goods and Services

It is prohibited to place a Business that sells or offers:

narcotic drugs, psychotropic substances, precursors, analogues, synthetic cannabinoids, “salts”, “legal” substitutes for prohibited substances;
prescription medications without proper licences;
weapons of any type (firearms, bladed weapons, throwing weapons), pneumatic weapons whose circulation is restricted or prohibited by applicable law, ammunition, explosives, means of initiating explosion;
radioactive, poisonous, toxic, or other hazardous substances;
human organs, tissues, biomaterials;
live animals in violation of applicable law on animal protection and endangered species (CITES);
forged documents, passports, identification cards, diplomas;
stolen property;
services for committing unlawful acts (hacking, paid harassment or harassment-for-hire, threats);
services for tax evasion, money laundering, laundering of criminal proceeds;
cryptocurrencies, virtual assets, financial instruments, or related services in violation of the applicable regulatory regime;
lotteries, gambling, betting, bookmaking services without proper licences;
financial pyramids, MLM schemes with the characteristics of a pyramid;
goods that infringe trademark and copyright (counterfeit, pirated copies);
products of animal origin from endangered species (ivory, rhinoceros horn, leopard skins, etc.);
tobacco products and alcohol — in jurisdictions where their distance sale is prohibited; in other jurisdictions — only where the relevant licence is held and the buyer’s age is verified.

Additionally prohibited (extended list of product safety and export control):

goods that are unsafe, recalled by the manufacturer or supervisory authority, do not comply with mandatory requirements for safety, marking, certification, age restrictions, or other mandatory requirements under applicable law;
dual-use goods, technology, software, or services, military-purpose goods, or those intended to circumvent sanctions, export controls, or other trade restrictions;
spyware, stalkerware, means of covert surveillance, message interception, authentication bypass, unauthorised access, or device control;
personal data databases, leaked data, account access credentials, SIM cards, social media accounts, verification means, or similar tools, if their circulation violates the law, the rights of third parties, or the rules of the relevant services.

3.4. Hate Content

materials inciting hatred, hostility, discrimination, or contempt towards persons or groups of persons on grounds of race, ethnic affiliation, nationality, skin colour, religion, language, sex, gender identity, sexual orientation, disability, age, political views;
materials justifying or glorifying genocide, war crimes, crimes against humanity;
symbols and materials of prohibited extremist and terrorist organisations;
materials denying or justifying military aggression, including the aggression of the Russian Federation against Ukraine.

3.5. Violence

materials depicting or glorifying violence;
threats of violence against specific persons or groups;
instructions for committing violent acts;
materials inciting suicide and self-harm.

3.6. Fraud and Deceit

fake or fraudulent goods and services (the goods do not exist, will not be delivered, do not match the description);
phishing materials, social engineering schemes;
fake reviews, rating manipulation, reputation manipulation;
false promises of results (“earn a million in a week”, “cure cancer in 3 days”);
network marketing and get-rich-quick schemes with characteristics of a pyramid.

3.7. Impersonation and Misrepresentation of Identity

placing a Business under another person’s name without authority;
using other persons’ photographs, logos, trademarks, other symbols without permission;
imitation of well-known brands and companies;
impersonating an official, a representative of a state authority, a doctor, a lawyer, or another specialist — without proper qualifications;
using the name and image of celebrities, politicians, or other public figures without their consent.

3.8. Spam and Unwanted Communications

mass distribution of unwanted messages to Users;
placement of Businesses whose sole purpose is to advertise third-party resources;
hidden advertising, advertising without disclosure of its advertising nature;
repeated creation of Businesses with identical or nearly identical content;
using the Platform as a channel for unsolicited messages or communications.

3.9. Infringement of Intellectual Property Rights

using other persons’ texts, images, videos, or design without the rights holder’s permission;
selling counterfeit goods;
infringement of copyright, trademark rights, patents, image rights, privacy rights;
using works on the principle “found on the internet — therefore allowed” — this is prohibited.

3.10. Disclosure of Other Persons’ Personal Data

publication, without consent, of personal data of third parties (telephone numbers, addresses, passport details, photographs);
doxxing — publication of information about a person for the purpose of harassment;
publication of correspondence with third parties without consent;
publication of intimate images without the consent of the depicted person.

3.11. Medical and Legal Claims

false promises of cure for diseases;
sale of “miracle remedies”, dietary supplements, and other products with unproven efficacy under the guise of medicines;
legal services without proper qualifications;
financial advice without proper licences.

4. Prohibited Conduct

4.1. Technical Violations

The following are prohibited:

obtaining or attempting to obtain unauthorised access to the Platform, other persons’ Accounts, servers, databases;
exploiting vulnerabilities of the Platform for gain or to cause harm;
exploiting errors, vulnerabilities, or defects of the Platform (for example, errors in calculation, in crediting funds) — upon discovering such an error, the Operator should be informed;
decompiling, disassembling, or reverse-engineering the Platform;
automating actions on the Platform (bots, scripts, automated parsing) without written agreement with the Operator;
circumventing technical restrictions, including restrictions of the tariff plan, request rate, volume of stored Content;
carrying out actions that create an excessive load on the Platform (DDoS-like behaviour, aggressive scraping);
introducing into the Platform malicious code, viruses, ransomware, spyware;
using the Platform for cryptocurrency mining or other compute-intensive tasks not related to its direct purpose;
using the Platform for attacks on third parties.

4.2. Social Violations

The following are prohibited:

threatening, insulting, humiliating, harassing other Users in communications carried out through the Platform;
organising or participating in coordinated harassment or persecution campaigns against a User;
using the Platform for blackmail, extortion;
falsely accusing other Users of violations in order to have them blocked.

4.3. Manipulation and Circumvention

The following are prohibited:

creating multiple Accounts to circumvent blocks and restrictions;
using other persons’ Accounts;
transferring one’s Account to another person;
providing knowingly false information when creating or maintaining an Account;
manipulating ratings, reviews, search results, recommendations;
coordinated creation or maintenance of false reputation.

4.4. Evasion of Liability

The following are prohibited:

using the Platform for tax evasion, money laundering, circumvention of sanctions;
using the Platform in a way aimed at avoiding obligations to third parties;
using the Platform to conceal identity in transactions that require identification of the parties under applicable law.

5. Account Security

5.1. Telegram Linking and Mandatory Email

The Account is linked to a Telegram ID. The security of the Telegram account is provided by Telegram, not by the Operator. The Operator does not have access to the Telegram password, the confirmation code, or Telegram two-factor authentication.

For Owners of Businesses, specifying and confirming a valid email is mandatory when creating the first Business. Email is used as the formal channel of communication of the Operator with the Owner (see section 4.4 of the Terms of Use).

5.2. Recommendations

The Operator strongly recommends:

enabling Telegram two-step verification / two-factor authentication (Cloud Password) with a strong password that you do not use anywhere else;
not sharing Telegram confirmation codes with anyone (scammers ask for them under the guise of “tech support” — Telegram never requests them);
setting up device lock (PIN, password, biometrics);
being careful when using Telegram in public — do not enter codes and passwords in places where the screen is visible to others;
regularly checking active Telegram sessions (Telegram → Settings → Devices, or Settings → Privacy and Security → Active Sessions);
keeping the email registered in your Account up to date so emergency contact is possible.

5.3. Actions in Case of Compromise

If you have detected or suspect unauthorised access to your Telegram account:

Immediately terminate other active Telegram sessions: Telegram → Settings → Devices, or Settings → Privacy and Security → Active Sessions → Terminate all other sessions. Menu names may slightly differ depending on the Telegram version and device. In some cases, Telegram may restrict termination of older sessions from a newly connected device for security reasons.
Change the Telegram two-factor authentication password.
Notify us at [email protected] with the subject “Compromise notice”.

After receiving the notification, the Operator will freeze the Businesses of your Account and require identity confirmation before restoration.

5.4. Liability for Actions from the Account

Actions performed from the Account are deemed to have been performed by the User to the extent that such actions became possible as a result of their own actions or inaction (transferring access to third parties, phishing, loss of device, compromise of the Telegram account, failure to take reasonable security measures). The full formulation of liability is set out in section 4.5 of the Terms of Use. This section does not impose on the User liability for security breaches that arose through the fault of the Operator.

6. Obligations of the Business Owner

6.1. Accuracy of Information

The Owner undertakes to:

post only accurate information about goods, services, prices, conditions, contacts;
promptly update the information when it changes;
not mislead Customers as to the characteristics of the goods or service, performance deadlines, or return conditions.

6.2. Fulfilment of Transactions

The Owner undertakes to:

perform obligations to Customers in good faith and in accordance with applicable law;
provide Customers with information that must be provided by law (about the main characteristics, price, methods of payment and delivery, the right to return, warranties);
issue Customers receipts, invoices, delivery notes, acts of acceptance, or other required financial documents where required by applicable law;
independently account for and pay taxes related to their entrepreneurial activity;
resolve disputes with Customers in good faith, including through consumer protection procedures.

6.3. Licensing and the Operator’s Right to Require Supporting Documents

If the Owner’s activity requires a licence, permit, or other form of public authorisation (for example, sale of alcohol, tobacco, medicines, public catering services, transport), the Owner undertakes to:

obtain and maintain the validity of such authorisations;
post information about them on the Platform if required by law.

Operator’s right to require supporting documents. The Operator may require the Owner to provide supporting documents confirming the Owner’s legal status, licences, and other regulatory permits necessary for the relevant activity. Such a request may be sent where there are reasonable grounds to believe that the Owner is violating these Rules or applicable law, or upon receipt of a relevant substantiated request from a third party. Failure to provide the documents within a reasonable time may constitute grounds for suspension or termination of the Account.

6.4. Liability of the Owner

The Owner is solely responsible and liable to Customers and state authorities for their entrepreneurial activity carried out through the Platform, except to the extent liability cannot be excluded or limited under applicable mandatory law. The Platform is not a party to Transactions and bears no liability for their performance.

7. Your Actions as a Customer

If you use the Platform as a Customer (to search for goods and services), you undertake to:

provide Owners with accurate information necessary to carry out the Transaction (name, contacts, delivery address if applicable);
perform obligations under Transactions concluded with Owners in good faith;
resolve disputes with Owners in good faith, including through applicable consumer protection mechanisms;
not abuse the right of return and other consumer rights to cause harm to the Owner.

The Platform is not a party to Transactions and does not act as an arbitrator or dispute-resolution body in disputes between the Owner and the Customer.

8. Complaints, Moderation, and Internal Appeal Procedure

8.1. The Right to File a Complaint (notice-and-action)

Any person who has discovered on the Platform a Business or Content which, in their opinion, is unlawful or violates the Rules has the right to send the Operator a notice. The notice is submitted via the Platform interface or to [email protected].

The notice must enable the Operator to:

identify the disputed object (a link or other identifier);
understand the basis of the complaint with reference to a clause of the Rules or a legal norm;
contact the complainant if necessary.

The Operator has the right to request additional information from the complainant.

8.2. Operator’s Response

The Operator considers notices within a reasonable time (as a rule, up to 7 working days; for cases representing an immediate threat — within the shortest possible time). Based on the results, the Operator may:

reject the complaint as unfounded;
request clarifications from the complainant or the Owner;
hide, restrict access to the disputed object, or remove it;
apply enforcement measures (section 9).

8.3. Statement of Reasons — Justification of the Measure

When applying a measure to Content, a Business, or an Account, the Operator, to the extent required by applicable law, provides the User affected by the measure with a clear statement of the reasons for applying the measure, including:

reference to the rule violated or the legal basis;
the type of measure (warning, hiding, removal, freezing, blocking);
the available method of appeal and the deadline for submitting an objection.

This notice is sent to the User’s verified email — except in cases where such information may interfere with a law enforcement investigation or constitutes another risk expressly provided for by law.

8.4. Internal Appeal Procedure

The User has the right to challenge a measure applied to them through the internal complaint review mechanism by sending a substantiated objection to [email protected] within 30 (thirty) calendar days from the date of receipt of the notice of the application of the measure, unless applicable law provides for a longer period.

The Operator reviews the objection within a reasonable time and notifies the User of the decision at their verified email.

8.5. Repeat Offenders

The Operator keeps records of repeated violations of the Rules by an individual User. In case of repeated or material violations, as well as attempts to circumvent previously applied measures (creating new accounts, circumventing blocks, using other persons’ accounts), the Operator has the right to apply stricter measures, including permanent blocking, without an obligation to provide additional warnings.

8.6. Disclosure of Automated Moderation

The Operator uses automated systems for the following purposes: detection of spam, signs of fraud, circumvention of tariff plan restrictions, violations of request rate restrictions (rate limit), and other automatically detectable violations.

Decisions applying measures with material consequences for the User (permanent blocking of an Account, removal of a Business) are made with human involvement or are subject to review with human involvement at the User’s request.

When the use of automated systems is expanded, the Operator updates this section.

8.7. Abuse of Complaints

The systematic submission of unfounded complaints, the submission of complaints for the purpose of eliminating competitors, coordinated complaint campaigns — constitute violations of these Rules and may entail the application of measures to the complainant.

9. Enforcement Measures

Depending on the nature and severity of the violation, the Operator applies the following measures (incrementally or directly — depending on the situation):

9.1. Warning

A notification to the User of a violation requiring its remedy within the specified time. Applied to minor and first-time violations.

9.2. Hiding or Restricting Visibility of Content

The disputed Content is hidden from Customers until the violation is remedied or the verification is completed.

9.3. Removal of Content or Business

The disputed object is removed. Related data is stored in technical logs for a reasonable time for possible verification.

9.4. Account Freezing

Account freezing is the temporary restriction of access to Platform functions during verification or remediation. Freezing is applied as a security measure, not as a sanction.

9.5. Account Blocking

Complete and permanent termination of access to the Platform. Applied for material or repeated violations. Blocking does not provide for a refund of paid funds, except where a refund is mandatory under applicable mandatory law.

9.6. Disclosure of Information to Competent Authorities

When signs of a crime are detected (especially — violence, fraud, trafficking in prohibited substances, materials involving minors), the Operator transfers information and evidence to law enforcement authorities upon their request or on its own initiative, in accordance with applicable law.

9.7. Civil-Law Claims

In the event of damage caused to the Operator by violations by the User, the Operator has the right to bring civil-law claims in the manner provided for by the Terms of Use and applicable law.

9.8. Right to Immediate Measure

In the case of actions that pose an immediate threat to the security of Users, the integrity of the Platform, the reputation, the legitimate interests of the Operator or other persons, the Operator has the right to apply any measure immediately, without prior warning. The statement of reasons in such cases is sent after the application of the measure.

10. Reports of Harm and Crimes

10.1. Threat to Life and Health

If you have discovered on the Platform information indicating an immediate threat to the life and health of any person (including suicide threats), report immediately at [email protected] with the subject “Urgent: safety”.

In such cases, the Operator contacts emergency services or law enforcement authorities in accordance with applicable law.

10.2. Exploitation of Minors

If you become aware of any information indicating the sexual exploitation of minors or any CSAM (Child Sexual Abuse Material), report it immediately. The Operator is obliged and undertakes to:

immediately block the relevant materials and Accounts;
preserve evidence;
transfer information to specialised organisations and law enforcement authorities (including INHOPE, NCMEC, national hotlines).

10.3. Financial Crimes

Information about signs of fraud, money laundering, terrorist financing, and other financial crimes — report at [email protected].

11. Cooperation with State Authorities

11.1. Mandatory Requests

The Operator provides information about Users and Content in response to mandatory requests of competent state authorities in accordance with applicable law. The list of information subject to provision and the procedure for its provision are disclosed in the Privacy Policy.

11.2. Urgent Situations

In the event of an immediate threat to life, health, or public security, the Operator has the right to provide information in response to urgent requests and on its own initiative.

11.3. User Notification

When permitted by law and not contrary to the interests of the investigation, the Operator notifies the User that a request has been received in respect of their Account. In cases where notification is expressly prohibited by a court order or other legally binding restriction, including a gag order, such notification is not sent.

12. Changes to the Rules

The Operator has the right to amend these Rules. The Operator notifies Owners of Businesses of material changes at their verified email no later than 14 (fourteen) calendar days before the date such changes enter into force. Additionally, the changes are published on the Platform.

Continued use of the Platform after the changes enter into force constitutes their acceptance.

Version history. The current version of the Rules is published at https://damosta.com/rules. All previous versions are preserved and accessible via permanent links in the version archive at https://damosta.com/rules/history.

13. Moderation Transparency

The Operator undertakes to publish an annual report on applied moderation measures in a volume reasonably proportionate to the scale of the Platform and to applicable legal requirements (including, where applicable, the requirements of the Digital Services Act).

14. Languages

The Ukrainian version of these Rules is the primary and legally binding version. Translations into other languages are provided for Users’ convenience only. In the event of any discrepancy or inconsistency between language versions, the Ukrainian version shall prevail, except where applicable mandatory consumer protection law of the User-consumer’s country of residence provides otherwise. If such law requires a contract, terms, or other mandatory information to be provided in the official language of the relevant country, or grants consumer protection regardless of the language chosen for the document, such mandatory requirements shall apply to the extent required by law.

Contacts

General questions: [email protected] Complaints and violations: [email protected] Account security and compromise: [email protected] Notices of infringement of intellectual property rights: [email protected] User support: [email protected] Legal notices: [email protected]

End of document “DAMOSTA Rules”, version 1.0 (closed testing).

Archive of previous versions: version history